```json
{
"flowchart": {
"title": "Damaged Screen Troubleshooting Flowchart",
"start": "confirm_damage",
"steps": {
"confirm_damage": {
"question": "Has the screen/damage been confirmed via an image?",
"type": "decision",
"branches": {
"no": {
"action": "Ask store to provide an image then continue below",
"next": "check_warranty"
},
"yes": {
"action": "Continue below",
"next": "check_warranty"
}
}
},
"check_warranty": {
"question": "Is the screen in warranty?",
"type": "decision",
"branches": {
"no": {
"action": "Go to Man 3 quoting branch",
"next": "man3_quoting_branch"
},
"yes": {
"action": "Send to 2nd line to send vista for replacement",
"next": "end"
}
}
},
"man3_quoting_branch": {
"question": "Is there a quote open in man3?",
"type": "decision",
"branches": {
"yes": {
"action": "Continue below",
"next": "check_quote_saved"
},
"no": {
"action": "Raise quote",
"next": "raise_quote"
}
}
},
"raise_quote": {
"type": "action",
"action": "Raise quote with the following details",
"instructions": [
"Call generated from: Alert",
"Called name: Alert",
"Devices affected: Select the device that needs replacing",
"Opening category 1: Hardware",
"Opening category 2: Screen",
"Opening category 3: Select the device that needs replacing",
"Hardware quote: Select the device that needs replacing",
"Engineer quote: 0x Engineers",
"Delivery quote: No delivery needed",
"Ticket reference: Insert Zendesk reference number",
"CRC notes: Insert Zendesk ticket URL"
],
"next": "check_quote_saved"
},
"check_quote_saved": {
"question": "Has the quote been saved?",
"type": "decision",
"branches": {
"yes": {
"action": "Continue below",
"next": "view_quote"
},
"no": {
"action": "Save quote and continue below",
"next": "view_quote"
}
}
},
"view_quote": {
"type": "action",
"action": "View quote and insert quote details within the man3 ticket",
"next": "send_to_2nd_line_check"
},
"send_to_2nd_line_check": {
"type": "action",
"action": "Send to 2nd line check once completed",
"next": "send_to_store_approval"
},
"send_to_store_approval": {
"type": "action",
"action": "Once 2nd line has confirmed the quote, send to store for approval",
"next": "send_back_to_2nd_line"
},
"send_back_to_2nd_line": {
"type": "action",
"action": "Once approved send back to 2nd line for replacement request to be sent to vista",
"next": "end"
},
"end": {
"type": "terminal",
"action": "Process complete - Close ticket as resolved"
}
}
}
}
```
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